Created By:	suparn777	Last Reply:	suparn777
Priority Level:	[Emergency]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	N/A	Replies:	0

I was a loyal customer of Infibeam who purchased more than 1 lac rupees of product in past year. This time i ordered 2 XBOX Controllers and i specifically mentioned on order that i need original controller since there are many fakes in the market. Total Cost of Both Controllers: 2210+2210=4428 I received first controller on 2nd July and since it was original i was pleased. However the second controller i received on 3rd July which was a duplicate. Also the duplicate box was poorly packed and it was just like a cardboard which we can open and close in red box. Order ID: 22429291 - Original Controller Order ID: 22428232 - Fake Controller I immediately informed Infibeam and they asked me pictures of Fake and Original. Wrt XBOX Fake controllers are identified by their wires which are split for originals and not split for fake. Therefore i took both of them out of boxes and took pictures of fake and original along with their bar codes which are behind the xbox controller. They informed me that they forwarded the complaint to relevant team. However after multiple follow ups and emails i was informed today (10th July) that they cannot replace the product since it was opened. How would i show them the difference between original and fake if the box was not opened?? Also since box was very old condition i had shared the same pictures that day itself. They just dont wish to accept their mistake that they shipped the fake product and dont even want to replace it. Therefore i wish to log this complaint and i have all the photos and emails as a proof of purchase along with dates and timings. I wish consumer forum would take strict action against them and I WISH TO INFORM EVERYONE. NEVER BUY ANYTHING FROM INFIBEAM.

CONTACT THIS BUSINESS Read the replies to this ticket Write a review about Microsoft! Create a support ticket for Microsoft! Watch videos More Microsoft reviews, complaints, compliments and support tickets

BUSINESSES REPLY HERE Business owners and employees: Register for free and claim your company Companies: Respond to this ticket Get the Free Customer Service Excellence icon for your site Click here to take the pledge

There are no replies yet.

• Xbox 360 Elite disk reader failed
• Abused by xbox customer service staff then supervisor
• Poor customer service
• Save Windows XP!!!
• Save Windows XP Petition
• Microsoft's lack of customer service.
• Windows
• New Microsoft Worldwide telescope SO COOL
• Windows Vista
• XBOX REPAIR
• Rock Band Handicap Question
• xbox 360 garbage
• xbox 360 7 consoles 2 years
• Xbox 360 Scratch my disk
• Vista purchase then support
• don't buy xbox 360

More

• XBOX 360'S
• shocked
• anti virus virus
• ang anti-virus
• Complaining because I can't afford to throw my Vista computer out the window
• Vista on a Dell laptop
• Microsoft customer service SUPPORT
• Office 2007 and MSN mail
• msn mail and office 2007
• age of empires
• Microsoft customer service
• Vista Updates
• Microsoft tired of trying
• Microsoft Windows 7

• sun glass
• WRONG COMPLAINT!!
• non response to complaint
• Fed up
• PODS resolved my complaint
• roomstays.com edited my complaint
• RE--Globester consumer complaint //**Fake complaint by LBF TRAVEL!!!
• Peeling Leather
• A consumer complaint site
• Improper Installation
• Complaint
• COMPLAINT
• Order No. 591386127 and 629404116
• overdraft fees
• Esso disrespects customers
• Poor

More

• Sitecube
• Sears sold broken freezer
• BofA sucks
• Hayward pump and no follow through
• Response to complaint
• Shows
• Complaint
• Complaint
• Complaint on Measured Up
• Here is what works with Kohls
• AT&T smells bad
• complaint about termination fee charge
• Complaint
• complaint