Microsoft Consumer Complaints All Reviews

Microsoft Corporation, or often just MS, is an American multinational computer technology corporation with 79,000 employees in 102 countries and global annual revenue of US $51.12 billion as of 2007. It develops, manufactures, licenses and supports a wide range of software products for computing devices.

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Microsoft Reviews

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  • Surface RT Support



    I bought a Surface RT for my mom for mothers day this past May and on August 9, 2014 it stopped working, went black wouldn't charge or power on, so I followed the steps on Microsoft's website and submitted it for replacement and set it back via FedEx. Got a call this evening stating that the screen was cracked when they received it and it would cost me an additional 225.00 dollars to have it replaced or they will send it back to me to have which it will just be a paperweight as I will not be spending an additional 225.00 dollars for something that was not my fault, I told them... More...
    (Miscellaneous)
    mguffey5's Picture   mguffey5    0 Comments   Comments
  • Microsoft rendered my computer useless



    Enter the review, complaint or question here and add detail so the Business can improve and reply to you through MeasuredUp.Consumer's Original Complaint : I sent a letter to Microsoft regarding the problem their techs had created, but to no avail. I followed up with a letter to the Better Business Bureau, and again, Microsoft did not respond. The following is a summary of my complaint to the Better Business Bureau. I Contacted Microsoft Tech Dept over a minor software malfunction on April 25, 2014. Four different techs worked on my computer at different times, for at least 50 hours... More...
    (Miscellaneous)
    Arlene45's Picture   Arlene45    0 Comments   Comments
  • Microsoft's Very Poor Technical Support



    After a third level Microsoft Support Engineer Refreshed Windows 8.1 on a computer, the computer started waking up on it's own in my bedroom early in the morning which was disturbing. As a result of this, it caused some problems which are: 1. When I get up out of bed to resolve the issue, I cannot shut down Windows properly because the monitor remains blanked! This is very poor design. 2. As a result of not being able to shut down the computer properly, by turning it off, some files were corrupted. 3. Since some files were corrupted, I received multiple error messages and the Search... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Rocky700's Picture   Rocky700    0 Comments   Comments
  • DO NOT BUY A SURFACE



    I Purchased a RT Microsoft Surface for my son for Christmas 2013, not even a whole year ago, based on the tv ads bombarding cable at the time trying to convince consumers that the surface was better than the ipad. I purchased it from a walmart in Houston but I live in Trinidad so returning it is not an option. This product has been nothing but trouble. The Appstore (which is very, very limited...a feature they fail to tell you when comparing to the ipad) stopped working and tech support kept transferring me back and forth between departments, none of whom could help. We took it to a friend... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    KSDM's Picture   KSDM    1 Comments   Comments
  • Terrible customer service



    It's not surprising that Category does not have Customer Service option. I'm positive that negative reviews would overwhelm all the rest. On June 30 2014, I suffered a most terrible customer service from Microsoft's out-sourced Customer Service Center (in Mumbai, I presume based on accents). Microsoft failed to email us a receipt for credit card purchase on July 8 2014. Since we need every single receipt to reconcile out office credit card, I phoned Microsoft in order to get the receipt emailed to us. What was supposed to be a quick routine, turned into over an hour long... More...
    (Miscellaneous)
    debrab2014's Picture   debrab2014    1 Comments   Comments
  • Microsoft EMAIL lockout/PW reset fiasco



    Purchased a new tablet PC, wanted to set-up email, and used the Windows 8.1 MAIL icon. To enable mail you MUST set-up a Microsoft email account. Chose to use outlook, knowing full well I would NEVER, EVER use this email address. Had to leave and when I went to restart the tablet Windows 8.1 changed my logon from my personal logon to the Microsoft Outlook email address. When I attempted to logon I had trouble remembering the password for the account I would never use, and the system locked me out. Now the only way to recover, supposedly, is to use an automated system. Well the automated... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Rkingerie's Picture   Rkingerie    0 Comments   Comments
  • Microsoft E-mail Security Nightmare



    2 months ago tried to delete an old e-mail address out of my system and was told I would have to reset all my security information using another e-mail address. This required a code I NEVER received and it seems will never get. Six phone calls, often blaming something else and two chats. The second chat would not work and gave me internal error messages from the microsoft site. Eventually the Indian on the phone and myself both resigned to the fact that nobody will be able to help me, either through chat or via phone. Dead End. Can't believe they prompt me for a code through a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Hilltopguru's Picture   Hilltopguru    1 Comments   Comments
  • Microsoft Never a solution



    A error on my laptop due to windows 8.1 led to me having to reset my pc. Now i can not trust my pc. I went on the windows sites to get help and found trusting my pc FAQ. The information did not change anything!!! I even went on community and see many have the same problem. A microsoft support engineer answered for a while then dissapeared. Is there no solution from microsoft to trust my pc? I can never find a working solution from microsoft for any of my microsoft related problems. Wake up or you will lose business! More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    RM1993's Picture   RM1993    0 Comments   Comments
  • MS Surface



    I bought Microsoft Surface 2 64GB in NYC, NY and I now currently resides in Indonesia. I have been trying to get support for my tablet being unresponsive when I was told that the support team here can't help me at all and I should contact the support team in NYC. I even told them that I don't mind paying for the service as if the warranty is void but they would not lift a hand to help. Now, I just think for a corporation of this size, their policy is ridiculous and right now my surface is useless. I only want to get assistance a tablet that is overpriced and unstable and even then... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    escapade21's Picture   escapade21    0 Comments   Comments
  • customer support



    I have spent a long time trying to get through to customer support on line. You have to wait a long time. The soft ware does not work properly and you are asked to sign in. then the page comes up but you cant sign in. You are put through to a tech and then after just giving your name and saying hello you are told to sign in again. You try but cant then you are told your session is paused until you sign in but you cant. The tech ends your chat as you are too busy to answer. I did manage to over this 8 times yesterday and each time I gave my case number but I had to go through the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    devans137's Picture   devans137    0 Comments   Comments
  • windows 7 ultimate



    Microsoft discontinued support for XP so that they could once again steal more money from the people who support them and their phony operation and so I was foolish enough to buy window 7 ultimate big mistake. I installed the new software and with that the headaches began I called Microsoft several times got hung up on they tired to make me pay for support for a brand new operating system they tried to blame my ISP for the fact that IE11 would not load pages then when I told them that I was also running XP PRO on several other systems that I have and that it was no problem to load the... More...
    (Miscellaneous)
    sniperR's Picture   sniperR    0 Comments   Comments
  • My Son's Gift Card was defective and unreadable



    My son received a $15 Gift Card from a friend on his birthday. When he scratched the card to revile the code two numbers came off and the card was unreadable. I got the receipt from the parent who gave him the card and called Xbox for redemption. After 45 min on the line and then speaking two the supervisor (Aldo) I was told there was nothing they can do. I this had happened to me with a $50 Gift Card I was told that I would have to just be stuck. Given Microsoft policy toward Gift Cards I will no longer buy them as gifts. More...
    (Entertainment, Movies, Events)
    Tank's Picture   Tank    0 Comments   Comments
  • Windows Phone



    I bought my kid a new windows phone and she cannot use it due to accounts not matching up in MyFamily. Microsoft cannot tell me what is wrong with it and I have spent 30 days to the escalations dept which have been completely useless. By useless I meant after 3wks of emailing I got 2 responses.... Day 2 - information does not match account detail. Fine my fault and responded with corrections. After numerous emails I finally got... Day 21 %u2013 please contact Windows Phone to help you with your complaint. I had already spent several hours with Windows Phone help, Xbox help, and... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    chrmoore's Picture   chrmoore    0 Comments   Comments
  • Unethical Behavior



    I contacted Microsoft Support to ask why the Windows 8.1 update wouldn't install. The person that took the call connected to my PC remotely, and downloaded Malwarebytes (which is free). While it was running, he tried to charge me $150. When I said let's see if it works first, he tried to uninstall Malwarebytes. When I saw what he was trying to do, I powered off the PC (to break the remote connection), reran Malwarebytes, then successfully installed Windows 8.1. That was one of the most unethical actions I have ever seen. I just wish Windows had a decent competitor. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pollitzer's Picture   pollitzer    0 Comments   Comments
  • Create problems they cannot fix



    Enough is enough, so many excuses, switching from one expert to another. I had one tech delete all my new software and could not re install it. On top of that left me in safe mode and told me someone would get back to me the following day. My computer is actually stuck in safe mode, I have tried to reboot in normal mode but it won't. That was four days ago. I called simply because Word was running slow. Now my software is all gone off my computer and no one has called to resolve their mistake they made. They are supposed to help fix problems not create new ones. How many people does... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • robert, my broke xbox



    i know i am in the wrong place but i have tried everywhere else. my xbox has broke for the third time since i bought it. i have tried all the support emails i could find but they all say the same thing and pass the buck to someone else then they do the same and so on and so on. i have spent thousands on the xbox brand in the past decade. can you please put me in contact or give me the email of someone who could help? please not the usual one's as, as i have stated they just pass the buck to someone else. a email addres that could actualy help. thank you More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    clifford81's Picture   clifford81    0 Comments   Comments
  • complaint



    on 2/3/14 I allowed MS techs to take over my computer to solve office 365 issue and install language pack. while they "took over" my computer for several hours they installed Mobogenie, Deluge and Bliz Media Player. At least one of those programs must have been infected with spyware or something because now I keep getting ads, popups, and a url containing Akamai's name. My computer is unusable. When I spoke to MS tech he told me I'd have to pay for MS support because OS 7 is not supported for free. MS techs ruined my computer now they want me to pay to fix it.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    minecha's Picture   minecha    0 Comments   Comments
  • password recovery



    we have the same complaint.."not enough information to verify" WHY DONT THEY ASK THE RIGHT QUESTIONS THEN?? WE ARE VOLUNTEERS WHO TRAVEL FOR SIX MONTHS TO MANY DIFFERENT COUNTRIES AND TOTALLY DEPEND ON HOTMAIL FOR TRAVEL ARRANGEMENTS. WE ARE SENIOR CITIZENS WHO ARE LIMITED IN COMPUTE USAGE AND HAVE FILLED IN THEIR ONLINE FORM, WHICH IS NOT EVEN CLEAR..WHAT REGION DO THEY WANT??? MANY TIMES NOW. EVEN GETTING "SORRY.THATS ENOUGH FOR ONE DAY,TRY AGAIN TOMORROW"!! GOOD GRIEF! HOW CAN SUCH A MAJOR INDUSTRY BE SO UNHELPFUL..IS THERE ANYONE OUT THERE THAT CAN PUT... More...
    (Internet - Sponsored by DIRECPATH)
    please's Picture   please    0 Comments   Comments
  • Hotline - Cold and Pathetic



    I bought a microsoft office product containing a scratch card that provides a key to download the software. The scratch card had a defect and the code was damaged when trying to reveal the code. I called the microsoft hotline and they sent a message instructing me to forward a proof of identity and a receipt. 4 days later no news, so I call again. I'm told that they have received nothing (the call was associated with a microsoft problem number from the initial microsoft message). The hotline sent an email asking me to reply to the message and include the required scanned papers. I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    stowyn's Picture   stowyn    0 Comments   Comments
  • Microsoft Windows 8 and 8.1 upgrade



    I have had the Windows 8 O S on my Lenovo desktop for about 9 months. I bought the desktop new and it came with Windows 8. Windows 8 is a mediocre to poor OS, no visible improvement over Windows 7. The 8.1 upgrade was not compatible with my Leonovo and I had to spend much time to uninstall it. This is absolutely absurd. I believe that Microsoft products are the best advertisement out there for Linux, Apple and all else that isn't Microsoft. It is raw garbage and a great deception and hassle for users. I would love to see so me type of class action suit forcing Microsoft to make a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    grumpydonut's Picture   grumpydonut    0 Comments   Comments
  • New Microsoft Surface tablet failed



    Purchased a new Surface tablet as a gift for my wife and upon first attempt notice that battery was dead and would not charge, unit would only run about 15 minutes unless plugged in. After waiting hours for a Microsoft tech and spending over 2 hours working with him, he determined unit was defective and would have to be replaced. I reminded this unit was brand new and asked if it would be replaced with a new or refurbished. His answer was "they will see it's brand new and doubt they would send a used one to replace it". Well, I believed him until replacement arrived in a... More...
    (Miscellaneous)
    Joroasm's Picture   Joroasm    2 Comments   Comments
  • Microsoft Dynamic Operation team lie to their customers



    My husband own a dollar store and we are using Microsoft POS system and I called in for service contract. They charged me $892 for one year contract and I was told that service will be available 24/7. I confirmed this three times with the person called Steven. But when I called in to get the technical support they said service is availble only Monday to Friday 8am -8pm. I called back Operation team to cancel my service but they said you can not get your money back. I sent a letter to Microsoft complaint dept and person called Edin Advocacy manager emailed me. After going back and forth he... More...
    (Miscellaneous)
    anandani's Picture   anandani    0 Comments   Comments
  • Microsoft Powerpoint



    Microsoft Power Point Dear Microsoft, I am very upset about the power point. Why do I have to activate it every time I want to use it? You say "call us over protective" but since when is power point confidential? I have to keep on making new accounts just to access power points I already made. Shouldn't you already know my account? Also, every time I make a new account, it says its not registered with Microsoft after they sent me an email and everything. I'm tired of making new accounts and even when I do, they don't let me in! I also typed in the key... More...
    (Legal Services)
  • password recovery



    I was on the net when the update for 8.1 came on and promised me that downloading would not effect my doing. When downloading was finished and my computer rebooted again I realized that my computer is locked and I am asked to sign in with my password for the account that was created for me by MS. issawand@outlook.com As I have not this password I can not now access my computer at all. When I tried to recover my password from MS on line I am being told that I have not enough information to recover my password to access my computer. It happened to me last week and since then I am in... More...
    (Advertising)
    mori12's Picture   mori12    3 Comments   Comments
  • Customer Service and charging for returned equipment



    Microsoft has charged my account for $533.93 for equipment that was returned to their Laredo TX facility 13 days before the charge.They and I have the Fed EX receipts but they say that it will take 7 days for their customer support office to get to the the expedited issue resolution, because of backlog,then another 72 hours for it to be put back into my account. With a 7 day backlog I would like to know how many people they did this to and why a company this big can't hire temporary help to resolve this horrendous abuse of their customers. More...
    (Miscellaneous)
    eevee1959's Picture   eevee1959    0 Comments   Comments
  • Customer support



    Dec. 23rd 2013 called 1-800-642-7676 case #122 826 4149 spoke to Kashuff this is call # 1 he never came back on the line. I hung up. Call #2 this moron hung up because I could NOT UNDERSTAND anything he was saying. I asked to speak to a person who spoke English without a heavy Indiana accent. This moron hung up on me. Then I called back spoke to Tarundeep Chauhan and felt like he needed to integrate me with all kinds of questions instead of helping me fix a on going problems with my new Office 2013. Finally I called a person who repaired the problem in about 15 minutes, at a cost of... More...
    (Miscellaneous)
    Trim's Picture   Trim    1 Comments   Comments
  • Outrage



    I had gotten the Surface RT and thought it was great. I wanted to get apps on it, so I bought a Microsoft $15 card and I redeemed it on my Xbox account, since that's the only place I thought it could be redeemed, only to find that I couldn't pay for games with the money I had put on my account. Every time I tried to get something, it would say I needed a payment method and I needed a credit card. Then, I put in my credit card information, thinking that it might just need it and it wont effect anything with the purchase, however, it charged the credit card instead of the money I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    eowright's Picture   eowright    0 Comments   Comments
  • dell venue 8



    TODAY, DEC 9/13 THERE WAS A SALE FOR A TABLET FOR $99, ONLY 20 PER STORE, I WAS AT A STORE AT 6:00 AM, 20 PEOPLE WHERE WAITNG IN LINE, FINE I LEFT. AT 10;00 PM THEY WILL PUT ON SALE 100 ON LINE, I TRIED TO LOG IN IN 4 DIFFERENT COMPUTERS, NO LUCK. I CALL THEM AND I SPOKE TO A REPRESENTATIVE AND HE SAID THAT THEY STILL HAVE, BUT ONLY FOR $199 NOW, I SAID FINE, I NEED TWO, IT TOOK HIM EXACTLY 45 MINUTES TO TAKE THE ORDER AND ONCE HE PROCESSED IT, HE GOES. SORRY, WE DO NOT HAVE ANYMORE, ONLY FOR $299 NOW. THIS MEANS THAT ALL THIS WAS MORE A BAIT AND SWICH THEN NOTHING ALSE. WILL NEVER BUY... More...
    (Advertising)
    alpin37's Picture   alpin37    0 Comments   Comments
  • not happy :(



    WARNING !!! Be very cautious if you are considering downloading windows 8.1 I have had a few issues with windows windows 8 ( updated from windows 7 ) I had now issue with windows 7 which came pre installed on my computer but upgraded as I was advised it would improve communication between my computer and windows phone . After notifying Microsoft of my issues they explained windows 8.1 was on its way and would fix my issues . Then came the windows 8.1 offered as a pop up so of course I downloaded it . End of story , 8.1 destroyed my computer . I wasn't able to resort... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    72elwood's Picture   72elwood    1 Comments   Comments
  • Microsoft



    Most FRAUD I have ever seen. Cannot file a complaint, they cause glitches in the system. Windows 8 is the worst operating system I have ever encountered in thirty years of experience win 8 changes settings constantly . cannot go back to what I was doing half an hour ago an expensive proposition for what I am doing. cannot close a page I am working on, most of the time. no stat buttons no go back buttons unless Microsoft decides to let me have them Most erratic piece of software in existence. 8.1 is no different More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    esideris's Picture   esideris    0 Comments   Comments
  • I'm so pissed



    My name is Onochie from New York. I tried placing a pre order for the Call Of Duty Ghost. However, my order didn't go through because my credit card was said to have been denied although I had more than enough funds in my account. III called customer service who then advised me to call my bank to fix the problem because (bank of America frequently did that), it's never happened to me since I've been with them. I was then asked to reorder the item after all the run around with my bank and Microsoft's customer service, of which I did. I placed the order and it went through... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Dopefresh's Picture   Dopefresh    0 Comments   Comments
  • Surface RT is an unusable product



    I bought a Surface RT as I desperately needed a computer to handle simple things like word processing, power point, and checking email. I found this product has had several issues connecting to the internet as cafes and occasionally at my home (a studio apartment where I pay comcast $65 a month for internet). The surface often freezes and I have had issues accessing the skydrive. The surface has been way more of a hassle than its worth and if there was anyway for me to return the product I would have. Useless to me and I am using my now 5 year old little samsung computer to word process and... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    smkpdx's Picture   smkpdx    0 Comments   Comments
  • Microsoft Support



    I have come to the conclusion through dealing with Microsoft Support that they care more about people using their forms than they do about helping people. I'd like to share the story of my recent experience with Microsoft support. I went online to log into an email account. I must have typed a wrong key twice. On the third try, I got into my email account. I did what I had to and logged out of my email. Same evening I make an online purchase and try to go back into that email for the confirmation of my purchase and I'm now locked out of my email even though I was just in... More...
    (Miscellaneous)
    JamieStyles's Picture   JamieStyles    1 Comments   Comments
  • Rude employees



    I called because once again, XBOX live wasn't working, I was originally told this would be fixed in 24 hours, we are now on day 3. The employee I spoke to was rude, when I asked for a supervisor, she was even ruder. She'd ask a question, when I try to answer, she'd talk over me. I in return got very rude with her. What kind of customer service are you providing? I do not appreciate being treated like crap when I have been a loyal customer for several years. Will not be getting XBOX 1, will be getting the Playstation. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pammo's Picture   pammo    1 Comments   Comments
  • Xbox 360



    My xbox is repeatedly stalling on me. the home, and menu screens freeze up on me while the game behind continues. Then when it unfreezes, it takes me offline and and wont let me play my game. This has been happening more and more, to me and a few friends. This hasnt happened ever, just a few months ago it started. 5 years Ive had live and now i can hardly play due to issues with you. More...
    (Miscellaneous)
    Darkness71397's Picture   Darkness71397    0 Comments   Comments
  • what a desilution!!!



    that`s absolutely discosting your politics.People like me who spent with eforts a lot of Money buying pc`s with your Software giving you a sustent for your Job...must be confronted everyday with your Lasting security Downloads etc,etc..that puts finaly the pc so slow due to overcharge caused by your Lasting Downloads.And all this happens simply because you don`t have not even a Little bit of respect for the People who`s kindly choose your products with Money that you very well took!!!!!!! More...
    (Home Improvement)
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