Microsoft Support Tickets All Reviews

Microsoft Corporation, or often just MS, is an American multinational computer technology corporation with 79,000 employees in 102 countries and global annual revenue of US $51.12 billion as of 2007. It develops, manufactures, licenses and supports a wide range of software products for computing devices.

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Microsoft Reviews

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  • bogus refund

    On may 17, 2017 spoke with Ryan Harrison? (tech ) at tech support ( new York??) Claimed to have emailed a $1074 cheque to me. I checked and spoke to him everyday and everyday he swore it had been sent each and everyday until May 21 when he suddenly disappeared. Nothing happened. May 24 spoke with Steven Smith? (co-worker?) refused to give me code, who said Ryan was suddenly sick and won,t work and that he was going to clean up mess. Nothing. May23 spoke to Johnathon ( he said he was payment dept), he says check totals and email had been sent. May 26 Spoke to Xavier (supervisor), now... More...
    (Repair Services)
  • Windows 10 Restart

    Windows 10 is downloading, installing and restarting my computer without my permission and without any notification causing me to lose work almost daily. I've gone into every setting available and everything is set to notify and get permission yet it does not and without any warning and while operating the computer it will start the installation process and in turn kicks you out of anything you're working on and you lose everything because the system does not save. I am tired of losing work and this needs to be fixed! More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Where is it?

    I ordered an xbox one from MS store on the 8th November, it was delivered to the wrong addres twice, then it was supposedly found and tried to be delivered again to another wrong address and now it has been lost. I have contacted UPS and MS this morning to be told that a case has been opened and i just have to wait. I have since been contacted by UPS Escalations to be told that i have been lied to and they never got my parcel back from the 2nd place it was delivered to and that if it is found it will be returned to MS and not myself. Nobody seems to be contacting anyone regarding this and I... More...
    (Delivery Services)
  • Operating System is useless

    I have played a game called Spider Solitaire for years. Microsoft 10 is such a super system that wants to track everything I think, type or see but cannot let me run this simple game. Why is it so difficult for me to use my computer after installing Microsoft 10 compared to 7? I do not want to use your mail system and I do not want every damn key stoke tracked. Is there any hope I can operate as easily as before this "super" upgrade? Thank You More...

    Thanks for your response. Don't they generally handle the shipping costs anyway? So that wouldn't be much less of a discount. At this point I am very much upset at how Microsoft has cheated me and changed the price so suddenly. I understand that it's Microsofts policy however I was given that price at the time and it had suddenly changed so substantially. As a university student who has saved up that amount I am very disappointed and am now refraining from purchasing any Microsoft Products in the future. Furthermore many of my items have ceased to work. Having already just... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Surface RT cosmetic problem

    I am writing this to feedback to you regarding the problem I have after communicating with Microsoft Malaysia regarding my Surface RT. Please refer to the chat below. I have a window Surface RT for over a year. The side panel of it started to have the pimple like dot popping up and it looked like some sort of corrosion. I don't think this problem can be fixed as it is simple a design flaw where probably inferior material has been used. This device is used by my children, who know what would leave behind on their skin that might cause harm to them in a long run. Now, they agree to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Hotmail account disappeared

    By disappeared, I mean that my login no longer worked, and the account could not be found on their database anymore. I did not request this. After hours of contact with representatives using the instant chat support feature that Microsoft offers in addition to several escalation requests and emails exchanged with various departments (most of which I have copies of) there was absolutely no progress on this matter. I was being passed around the office. Imagine my frustration after losing thousands of personal and important emails, only to be faced with some inexperienced employee asking... More...
    (Internet - Sponsored by DIRECPATH)
  • Bad customer service

    Microsoft failed to email receipt for credit card purchase on July 08 2014. In order to reconcile office CC, I needed that receipt so I contacted CS that took over an hour to finally send email to my address. What went wrong is the following: rule that requires sending several verification codes before receipt is emailed; unacceptable delay between sending and receiving the email with the receipt; annoying cue lines that CSR are required to parrot in order to "calm down" customers that only have the opposite effect; CSR's did not acknowledge that the company made a mistake... More...
  • Complaint against Infibeam

    I was a loyal customer of Infibeam who purchased more than 1 lac rupees of product in past year. This time i ordered 2 XBOX Controllers and i specifically mentioned on order that i need original controller since there are many fakes in the market. Total Cost of Both Controllers: 2210+2210=4428 I received first controller on 2nd July and since it was original i was pleased. However the second controller i received on 3rd July which was a duplicate. Also the duplicate box was poorly packed and it was just like a cardboard which we can open and close in red box. Order ID: 22429291 - Original... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Rude employee

    How do I report a rude Microsoft employee? I purchased Windows 7 Home Premium 4/14/2007 DVD. I have Kaspersky as my anti-virus. I am not computer savvy and live on a fixed income. When I have had problems with my laptop, I first attempt to uninstall the application that I believe caused the problem or do a systems restore. When all of these fail....I re-install my operating systems. Microsoft tells me that I can only use my DVD to re-install my O.S. 10 times. Problem is that I no longer can activate my product key so Microsoft wants to charge me @ $150.00 for technical... More...
    (Repair Services)
  • IIS deadlock issue

    We have sharepoint application. We have 4 server architecture. 2 frontend servers, 1 index server and one database server. We are facing deadlock issue. Site performance is poor. Site hangs for 5-10 mins and again comes up normal. We found below error in log ISAPI 'C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_isapi.dll' reported itself as unhealthy for the following reason: 'Deadlock detected'. Please help regarding this. More...
    (Delivery Services)
  • Microsoft Office 2013

    I bought Microsoft Office Home & Student 2013 package and put it on my personal computer, no problems. Bought another computer for business purposes and went to put it on there. They wanted me to pay to put it on there. I already bought the package for 100 and something dollars, I'm not going to pay again. I should be able to put it on multiple computers. So Microsoft is basically telling me I spent $100+ on a product I can only use ONCE. Wasteful and a rip off. Now what am I meant to do with this CD, throw it out? People these days have multiple computers. What about families who... More...
  • Taken Money without my knowledge

    Back in 2013 i subscribe to Microsoft Office 365 online monthly program. I use this for like a month and when it was time to renew, i received a email given me the day i needed to renew my scription or be cancel. I did not renew this and yes for 5 months, i was charge for the monthly fee. Speaking to one of the managers i was told, that i was sign up with the auto payment but yet this email shows that if that true, why would i receive a note saying that i had to renew this. A total of 50 dollars was charge to my card, but yet they telling me i can only get one month back. This is stealing... More...
    (Delivery Services)
  • inappropriate offensive employees

    Ulta needs to have rules as to what is appropriate conversation with and around customers. My stylist along with her coworkers chastised me after they asked me if I watched porn. I gave my opinion that it's disgusting and goes against my Christian beliefs. She wanted me to quote the Bible, laughed and joked that she didn't care and said everyone looks at porn. To top it off, she embarrassed me in front of other customers and was obnoxious. I ended up paying $20 MORE then I've been paying for the same services I've been paying ulta every 2 weeks at the Covington... More...
  • Ive lost the love and faith

    About 3 and a half weeks ago. I tried to purchase downloadable content off a xbox 360 game with a debit card. I tried the transaction multiple times and it didnt go thru everytime. By the tenth time microsoft had locked me out my account for suspected foul play with my credit card. Not knowing this called xbox cistomer support. They gave me a good reason why it wasnt working tried to fix it. Said it would take up to 4 days for the advocacy team to fix the problem. 2 WEEKS LATER....i still have the same problem. Ive called multiple times to get help from xbox customer support but to me im... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • IIS error

    IIS was not reading the webconfig file and giveing below error. "A configuration error has occured". But when we restart the IIS without making any chnage in the webconfig file it starts reading it again and the application starts workin. Then in another 10-15 days it starts giving back the same error that "A configuration error has occured". Please suggest what need to be done to resolve these issues we are using IIS6.0 More...
  • Removal of certification

    Hi My name is Luc Palet (id: 369634) and I am an MCT. Since 21 February someone removed my certification and access to the MCT website. My company where I work for lost his partnership due to my MCT loss I have to prepare for a course on Monday and I am still unable to access the course materials I made several calls and emailed on 21 February where the only respons I got : “We are aware of the problem” This is quit unacceptable for a service you have to pay for and where your job depends on. So I hope there will be action to solve this problem and some... More...
    (Delivery Services)
  • faulty replacment console

    hi just to express my disapointment with miscrosoft customer service. my problem is that i bought xo . after month of using it broke and i had arranged advence exchange and within 2 days i had my xo replaced. u could say nice and smooth but no . replacment i did recive for my surprise also not working ( problem with graphic card as when i play dr3 and go from room to a street with loads of details half or whole screen goes black or litle scquare starts to flickering all over screen , same with cod ghosts .) so i did get in touch with them . what c/s said to me is they will contact me to... More...
    (Repair Services)
  • Charged in error

    We needed a replacement piece for the new XBOX and they sent not only that piece but also a complete console. Both the broken item and the console were returned and received by them on 12/19 at their Laredo TX facility.We have the fed ex comfirmation, They then charged my account for $533.93 on 1/1. They say that their resolution department can not process my problem for 7 days because of backlog. Seems they must have done this to quite a few people if there is a 7 day backlog. Shameful for such a big company to not try harder. More...
  • Microsoft Surface

    I bought the Microsoft Surface RT on August 28th from my nearby Microsoft store. I set it up and then I left the country for 3 weeks and did not get a chance to really play with it. Now getting used to the Surface, I see the apps are expensive and you have to pay to get facebook without ads, and most of the apps are glitch. Its hard to use and inconvenient. I was excited about this product and it turned out to be terrible. Now I want to return this product at my nearby Microsoft store and they will not let me. I paid $600 for a crappy piece of equipment and I cant even get store credit nor... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Accidental Payment

    Paypal account was authorized to pay $4.99 for microsoft points,Did not know that would keep paypal account open and you would no longer need password authorization to take out more money. I purchased the points on my computer instead of the xbox. When I went back to xbox I was on the page for purchase and went to hit the back button and hit the wrong one. I was not trying to purchase $19.99 worth of points. if you look it up you will see the transactions were one right after the other. I was hoping for a refund of $19.99 into my paypal account. here are the transaction / authorization... More...
    (Credit Cards, Finance, Banks)
  • Xbox 360 repair

    Hello I recently paid to have my Xbox 360 repaired through your company, Before sending it I asked some one in support about if I could send it to be repaired with the seal broke cause I have cleaned it before as it was an old model and they said yes as long as I paid for the repair it would be fixed...I sent it in a few days go by and multiple support member lied to me telling me my Xbox was being fixed and was fixed when it was not here is one part of one of the chat logs from one of your employees “ you: But since it says complete it means it was right just want to ask again before... More...
    (Repair Services)
  • Flickering screen on windows phone 8

    I am facing a terrible screen flickering issue on my phone. It is more visible while having a fullscreen displays like photos or surfing internet. It does not seems to be a hardware problem since it goes away after a soft reset also i searched and other windows phone have the same issue . This is very annoying and making it very difficult for me to work on my phone. Is there a solution to this problem. My phone is Nokia Lumia 920 containing the 8.010211.204 version of windows. Please advice More...
    (Mobile Phones)
  • lxbox

    Yesterday I was playing Call of Duty world at war when my letters started appearing at the bottom of the screan it said something about a radius and a whole bunch of numbers and it keeps showing 'We hear contacts 3 and 2' basically anyone who had headphones during the game then it said 'delivering package' anf a whole bunch of other things, and it started messing with the our amo and things like that. Now today when I try playing the game again. Its fine when I play solo but when im playing live it glitches. I cant even play anymore. Help? More...
    (Entertainment, Movies, Events)
  • XP backup

    I used the windows backup on my old desktop to backup files to an external hard drive. Using my primary computer, a Windows 7 laptop, I was unable to open the files. After 20 minutes of holding I finally reached customer service and was told that the Windows 7 backup program can not read files backed up by the XP backup program. The tech indicated that it is perfectly normal for different versions of the operating system not to communicate with each other and seemed to indicate that I should have known that. I went to the links he suggested and used the download he suggested. I did... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Windows 8

    I am very dissappointed on how Microsoft manages the licensing of the newly launched Windows 8. Recently, I have bought a new Asus laptop and the configuration got screwed up and I am unable to boot into Windows 8. Then I went into recovery mode and it requested for the installation disc. As you know, laptops are preloaded and how the licensing works is the manufacturer needs to maintains a database together with Microsoft on the licensing. After I send my new laptop back to the service centre, there are now idling - between Microsoft and Asus. Can't Microsoft freaking improve the... More...
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