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Microsoft Complaint

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Broken Surface Pro - Microsoft Surface Pro 3


Unboxed my Surface Pro to find a broken pixel line across the screen. Totally understandable - these things happen.

Ms Live Chat service - wait for response.

Explain the problem (also explain that I am a Microsoft trained IT consultant and that the problem was hardware not software. Spent an hour performing totally unrelated tasks only to be told that indeed it was a hardware problem. Infuriating.

Explained I needed to replace asap because I had a business trip coming up. Was told I didn't qualify for the express service... Infuriating. They sell broken equipment then start grading how deserving I am of their best available service.Any hope of getting the replacement in time for my business trip are dashed.

Another hour or so of messing about and I'm told that I must print a shipping label, attach and then send the device to MS.

2 days later the shipping label hadn't arrive.

Another 20mins waiting to speak with customer service.

Shipping label arrives in inbox.

Sending the package today but I don't hold out much hope for the rest of this horrible process.

Totally fed up. Give MS a significant chunk of money only to be subjected to hours of wasted time, frustration and anger.

At no point have I received an apology.

Awful


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