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Microsoft Complaint - Excel not working and no help given - Excel
Microsoft Complaint

Microsoft Complaint

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Excel not working and no help given - Excel


http:// microsoft -reviews.measuredup.com/1/Reviews/Consumer-Complaint-1

I bought Office for Mac Home & Student on 16 Feb over the phone from Microsoft Store (order 14830219100 £109.99). The sales lady came onto my mac and worked through the installation with me.

WORD seems to work fine.

I first tried to use EXCEL on 23 Feb. When I clicked on the logo in my dock to open Excel, my mac thought for a while and then opened about 25 non-excel documents, mostly .pdf and .jpg, but a couple of Word documents and eventually an Excel document which I had not asked to be opened. This took about 4 minutes during which the mac was otherwise frozen. And it took a while closing the documents because each one asked whether to save the changes.

After shutting down and restarting the mac on 24 Feb, the same procedure happened every time I opened Excel, however I initiated Excel, i.e. selecting an Excel document to be opened from Finder.

On 25 Feb, I called Microsoft Store and got thru to technical support. The person asked me once more to try shutting down restarting, but the same problem still happened. He then offered to come onto my mac to investigate more closely, probably to un-install the problem Office on my mac, and to download and install it once again. I agreed, but was told that I would have to purchase a support package for a further £65 first. I tried to explain why I thought this self-evidently unfair. He said my only options were to pay the £65, or to un-install it myself and contact the store again for a refund. He gave me a help website address, which I did not have time to write down, before he said he could not hear me so was discontinuing the call.

I then called Microsoft store back again and obtained a refund. But this is not the solution I was looking for. I originally bought Office because I would like to use Word and Excel. How do I achieve that?


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