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Microsoft Complaint - Hotline - Cold and Pathetic - MS office
Microsoft Complaint

Microsoft Complaint

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Hotline - Cold and Pathetic - MS office


I bought a microsoft office product containing a scratch card that provides a key to download the software. The scratch card had a defect and the code was damaged when trying to reveal the code. I called the microsoft hotline and they sent a message instructing me to forward a proof of identity and a receipt. 4 days later no news, so I call again. I'm told that they have received nothing (the call was associated with a microsoft problem number from the initial microsoft message). The hotline sent an email asking me to reply
to the message and include the required scanned papers. I replied 4 times (including the images in various ways (attached, in-line, zipped, not at all) and none of the messages were received. The hotline suggested that I wait 48 hours. 3 days later still nothing, so I call the hotline who tell me thay haven't received anything. I suggest that maybe
my address email is on a blacklist since they don't seem to be receving anything, upon which the helpline tell me that I must be a fraudster. A further consultation takes place at the helpline end and surprise surprise they had received my first reply, but hadn't bother to reply to it. I've wasted hours of my time trying to sort out this minor problem - can Microsoft really hope to keep any customers? I've used their software for over 20 years but I think the end is in sight and the time has come to turn elsewhere.


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Comments


ripoffMSNuser44 says: (4 years ago)
 0
Microsoft really don't care about their customers complaint or dissatisfaction of their products and services. They have grown so big like a monster, gorzilla or kingkong, you name it. I think I would start today trying to avoid anything that is associated to Microsoft, like window phones, MSN. They are turning away their customer to Google and Apple.




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