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Microsoft Surface Pro 3 - cracked - no help - Microsoft Surface Pro 3


I purchased a Surface Pro 3 in Dec. Arrived with no sound hardware. Sent back and Microsoft sent a replacement in few days --- great!!! Replacement has a cracked screen. Made my first phone call regarding this Feb. 2 (about a week after arrival ) No help nothing done. Kept sending me from one person/dept. to another. Think I have talked to every dept. No help. Now story is "it is past 30 days", well yes it is, since Feb. 2nd, but it had not been close to 30 days when I started the process. I have called almost every day since Feb.2 except for a 6 day trip we took. I am not going to throw all that money away for about 2 hours of use before discovering the crack. I can not get ANY help, at end of my rope --- hate Microsoft.


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