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Microsoft Complaint - Microsoft rendered my computer useless - Windows 7
Microsoft Complaint

Microsoft Complaint

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Microsoft rendered my computer useless - Windows 7


Enter the review, complaint or question here and add detail so the Business can improve and reply to you through MeasuredUp.Consumer's Original Complaint
:
I sent a letter to Microsoft regarding the problem their techs had created, but to no avail. I followed up with a letter to the Better Business Bureau, and again, Microsoft did not respond. The following is a summary of my complaint to the Better Business Bureau.

I Contacted Microsoft Tech Dept over a minor software malfunction on April 25, 2014. Four different techs worked on my computer at different times, for at least 50 hours via the internet. Each time a tech worked on my computer the problems got worse.At this point my computer is useless. I wrote to the Microsoft headquarters on May 28, 2014. They were not even courteous enough to respond to my request for help. The end result is that I had to buy a new computer because: 1. Bills and other financial transactions are done via computer 2. My part time employment requires a computer

and being without a computer for an extended period of time had become a hardship. My now useless computer worked fine aside from a minor glitch. I could have continued to use it that way. I had no idea that the Microsoft Techs would turn a minor annoyance into a major disaster. Had I known I would have just left everything the way it was. I would have had a working computer and would not have had to buy a new one....Documentation of work with TECHS and my letter to Microsoft is available if needed.

Consumer's Desired Resolution:

After 50 hours online with Microsoft Techs, and now a useless computer, I had no choice but to purchase a new computer. The computer cost: $429.99 34.83 Tax _____________ $464.82 A sum I feel this is a fair settlement. Microsoft can have my old, useless computer and the Windows 7 discs which they sent. Those discs would not have had to be sent if the Techs had not destroyed my computer.


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