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Microsoft Complaint - Windows 10 installation
Microsoft Complaint

Microsoft Complaint

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Windows 10 installation


During the installation of Windows 10, my computer froze and now just keeps trying to download the icons shown on one of the screens. I cannot access any thing other than the task manager. Called Microsoft support staff and after waiting about 5 hours from the time I was to be called, a support tech started to help resolve the problem. However, before he solved the problem, the call terminated and I was notified by e-mail that due to shift change he had to end the session. He scheduled another time but failed to call. After another call, he promised to get back to me at an agreed time and day. Instead, another tech support person called (much later than scheduled) and after an attempt was made to grant her access to my computer, she informed me that her shift was ending and so she would have to reschedule the session. The time I have spent waiting for a call and then getting no where insofar as resolving the problem is unbelievable. The Microsoft support staff is very unreliable and very difficult to understand. I cannot believe that Microsoft does not hire more competent people.


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