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Microsoft Support Ticket - Bridgewater Commons Mall, New Jersey - Microsoft Surface

Microsoft Support Ticket - Bridgewater Commons Mall, New Jersey

Microsoft Surface - Microsoft Surface

Created By: rpuri's Picture rpuri Last Reply: Togusa's Picture Togusa
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 4 years ago
Department: N/A Replies: 1
Product: Microsoft Surface

I bought the Microsoft Surface RT on August 28th from my nearby Microsoft store. I set it up and then I left the country for 3 weeks and did not get a chance to really play with it. Now getting used to the Surface, I see the apps are expensive and you have to pay to get facebook without ads, and most of the apps are glitch. Its hard to use and inconvenient. I was excited about this product and it turned out to be terrible. Now I want to return this product at my nearby Microsoft store and they will not let me. I paid $600 for a crappy piece of equipment and I cant even get store credit nor can I return it because they have a 15 day return policy. 15 days you cannot even get an idea if a product is good enough. My surface is barely used and it still has the screen protector on it. I used to like Microsoft products but the way I was treated at the store and the lack of assistance in trying to return this piece of equipment was shocking. I want to return my device in order to get a different one or wait for the surface 2 to come out. So please if anyone from Microsoft can help because this has really turned me off to the company.


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Togusa says: (4 years ago)
 0
Hi There, I would recommend to purchase from another company as I have had problems with my Surface Pro 2 . I have shared my experience at Microsoft.

http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfhardware/surface-pro-2-screen-flicker/b5b09fd7-4cca-4b6c-a9fd-430695a86aeb

HCC



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